SHIPPING POLICY

All KUSI KIM pieces are meticulously handcrafted to order, making each piece unique and personalized for you. If you require a piece by a specific date, please contact us before placing your order to ensure feasibility and avoid any disappointment. We make every effort to expedite the production process. 

DELIVERY AND SHIPPING FOR ORDERS IN AUSTRALIA

  • Your orders will be dispatched through Express Post or Priority Post with Australia Post / DHL / FedEx. You will receive a notification with a tracking number upon dispatch.

INTERNATIONAL SHIPPING 

  • Products under $1000AUD will be delivered via AU (FedEx or DHL) post shipments with tracking numbers. You will receive a tracking number upon dispatch.

  • International standard parcels can take anywhere from 5 to 10 working days to arrive. Express international shipping (FedEx or DHL) typically takes 3-5 days to the USA and 5-10 days to Europe or other countries. 
  • Note: International standard parcels can take anywhere from 5-10 working days. Express international shipping (FedEx or DHL) takes 3-5 days to the USA and 5-10 days to Europe or other countries. Please be aware that shipping time does not encompass production time.

    DUTIES & TAXES

    • Depending on the recipient’s country and its import regulations, there may be duties and taxes applicable. As the recipient, you are responsible for all import duties, customs fees, and local sales taxes imposed by the destination country. For more details, kindly reach out to your local customs authority.

    FAULTS AND DISCREPANCIES/DEFECTS

    • We pride ourselves in creating one-of-a-kind pieces and do not rush the process. However, if you find any faults and discrepancies/defects, please refer to our Care Guide for more information or contact our team at support@kusikim.com. We will assess the piece in accordance with our warranty guidelines.

    Liability Notice: Once packages have been shipped, KUSI KIM cannot be held accountable for any loss or theft that may occur. In the rare and lamentable circumstance where the fate of your order is marred by loss, theft or damage during transit, and you have not chosen Route, we advise you to file a claim with the courier handling your package. The courier is entrusted with the secure and prompt delivery of your parcel, and we receive the same tracking updates as our customers.